Q What about the technical support and maintenance?
A We have after sales service team for our products. If the customer need, our engineer will provide timely online service. We will provide users solution or operation video. If customer requirements, we can also sent our engineer to customer place for installation and provide training. If there any parts are broken during warranty period, we would like to provide spare parts for free, the customer only bear the shipping cost.
Q Why choose BIOBASE?
We are the leading manufactuer in lab furniture and lab equipment, OEM & ODM service are offered. And we have our own overseas technician and installation team.
Q How to solve the disputes between BIOBASE and customers during the after-sales maintenance?
AWe will be customer-oriented,and make concessions in some principles , we will properly handle the disputes to maximize customer's satisfaction.
Q How about BIOBASE delivery time?
AGenerally it will take 7-15 workdays after receiving deposit. International shipment will take about 30 days.
All laboratory equipment items are eligible for ground shipping, this delivery time frame is merely an estimate, and your item could arrive within a reasonable window before or after this period. BIOBASE will notify your facility of any significant changes to the ETD of your order. We thank you for your patience.
How do I return an item?
For laboratory equipment items, please contact us for more details. Thank you.
What information do we collect?
• We collect information from you when you register on the site, place an order such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
• To administer a promotion, survey or other site feature.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders by contacting us.
Changes to our policy
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
The quality is reliable, the delivery is rapid, and the after-sale is free of worry. BIOBASE LLC adheres to the customer - centric business philosophy and expects to establish a win-win partnership with the global customers.