Q What about the technical support and maintenance?
A We have after sales service team for our products. If the customer need, our engineer will provide timely online service. We will provide users solution or operation video. If customer requirements, we can also sent our engineer to customer place for installation and provide training. If there any parts are broken during warranty period, we would like to provide spare parts for free, the customer only bear the shipping cost.
Q Why choose BIOBASE?
We are the leading manufactuer in lab furniture and lab equipment, OEM & ODM service are offered. And we have our own overseas technician and installation team.
Q How to solve the disputes between BIOBASE and customers during the after-sales maintenance?
AWe will be customer-oriented,and make concessions in some principles , we will properly handle the disputes to maximize customer's satisfaction.
Q How about BIOBASE delivery time?
AGenerally it will take 7-15 workdays after receiving deposit. International shipment will take about 30 days.
The quality is reliable, the delivery is rapid, and the after-sale is free of worry. BIOBASE LLC adheres to the customer - centric business philosophy and expects to establish a win-win partnership with the global customers.